Effective Date: 15 April 2025
TruCare (“we”, “us”, or “our”) is a professional medical platform that supports clinics and hospitals in maintaining comprehensive patient histories and financial records. This Privacy Policy explains how we collect, use, disclose, and secure your data when you access our mobile application, website, or other related services (the “Service”). By accessing or using our Service, you agree to the practices described in this policy.
1. Information We Collect
1.1. Personal and Contact Information
We collect information that allows us to identify and contact you, including:
- Full name
- Email address
- Phone number
- Postal address
1.2. Healthcare and Medical Information
As a clinical platform, we collect detailed health and medical information necessary for record-keeping and treatment, such as:
- Patient medical histories and treatment records
- Appointment details and clinical notes
- Diagnostic results and prescribed treatments
- Any other information relevant to healthcare services provided by affiliated clinics or hospitals
1.3. Financial Information
To support clinical administration and financial transactions, we gather:
- Billing details and payment information
- Insurance information
- Transaction histories related to services rendered
1.4. Device, Usage, and Location Data
For operational and performance purposes, we may also automatically collect:
- Device identifiers and operating system information
- Log data, such as usage patterns, app navigation, and interaction metrics
- Approximate location data (if enabled) to support location-based services
2. How We Use Your Information
Your data is collected and used to support the core functionalities of TruCare, including but not limited to:
-
App Functionality and Clinical Services:
Enabling account management, authenticating users, and maintaining accurate patient records for ongoing clinical care and treatment decisions. -
Analytics and Service Improvement:
Monitoring app performance, diagnosing issues, and enhancing features to improve the overall quality of our Service. -
Developer Communications:
Sending essential notifications, such as security updates and service announcements that are critical for maintaining the integrity and safety of the platform. -
Fraud Prevention, Security, and Compliance:
Employing data to prevent unauthorized access, monitor suspicious activities, and ensure that all operations comply with applicable healthcare regulations and legal requirements. -
Account Management:
Facilitating secure account setup, maintenance, and access control to support continuous and reliable care management.
3. How We Share Your Information
TruCare does not share your personal and clinical data with third parties except in the following situations:
-
With Authorized Healthcare Providers:
Your data is accessible exclusively to the healthcare professionals and institutions responsible for managing your clinical and financial records. They are the custodians of this information and are responsible for its use in providing ongoing care. -
With Service Providers:
We may share information with trusted third-party service providers who assist with hosting, payment processing, analytics, customer support, and other operational functions. These providers are contractually obligated to maintain the confidentiality and security of your data. -
For Legal, Regulatory, or Safety Reasons:
Your information may be disclosed if required by law, to comply with a judicial process, or to protect the safety, rights, or property of TruCare, our users, or others. -
In the Event of a Business Transfer:
In connection with a merger, acquisition, or sale of assets, your data may be transferred to the new owner. We will ensure that such transfers comply with applicable data protection requirements.
4. Data Retention and Deletion
4.1. Data Retention
TruCare retains all collected data—including patient history, clinical notes, and financial records—as required to:
- Provide continuous and effective healthcare services;
- Comply with medical, legal, and regulatory record-keeping obligations;
- Ensure the accuracy and integrity of patient care data over time.
4.2. Data Deletion
Due to the nature of our services:
-
Self-Service Deletion Not Available:
Users (patients, doctors, or administrative staff) cannot delete their own data through the TruCare application. -
Professional Record-Keeping:
The deletion or modification of clinical and financial records is managed exclusively by authorized healthcare providers and follows strict internal protocols. This measure is designed to preserve the integrity of medical histories, ensure auditability, and comply with healthcare regulations.
Any requests regarding modifications or deletions will be handled by the respective healthcare institution in accordance with established policies and legal requirements.
5. Data Security
We implement a range of industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data both in transit and at rest
- Secure access controls and authentication procedures
- Regular audits and security assessments of our infrastructure
While no system is completely secure, we continuously update our practices to maintain data integrity and confidentiality.
6. Your Rights and Choices
While the retention of clinical and financial data is essential for regulatory compliance and effective healthcare delivery, you have certain rights regarding your personal data:
-
Access and Correction:
You may request access to your personal data and ask for corrections if the information is inaccurate or incomplete. -
Inquiries About Data Management:
For questions about how your data is used or to discuss concerns about data retention practices, please contact your healthcare provider or use the contact information provided below.
Please note: Because our Service is designed to support professional medical record-keeping, users do not have the option to delete their data directly through the app.
7. Changes to This Privacy Policy
TruCare reserves the right to update or modify this Privacy Policy as necessary. We will notify users of any material changes through the Service or via direct communication. Continued use of the Service following any changes indicates your acceptance of the updated policy. We recommend reviewing this Policy periodically to stay informed about our data practices.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
TruCare Privacy Team
Email: trucare@trucept.pro
Address: Beirut, Lebanon